It has been about 24 hrs since my last contact with Garmin phone support. Still have not received updated shipping label, nor any update regarding the replacement watch.
Finally received an email stating that the replacement is on it's way. No tracking number however. It did say they have already updated my registration data on the Garmin.com site.
Still have not received replacement. Now am 1 week post swim that started it all. Nor have I received a new shipping label to return. Each day I hope to receive new watch.
Updated: Replacement came today!!
Here we are, 10 days later and still no new return label from Garmin as stated would be sent by phone support. Since they will not credit me the $400 until they receive the broken unit, this is causing me concern. I went to their support page to create an email support ticket, put in all my info and hit submit and it brought me back to step one. No idea if ticket was created. Will watch email. If I do not get in a few hours, I will call. I am really really getting sick of Garmin's inability to provide any consistant support.
Made the phone call. They said I could use the original return UPS label. Great. It is on its way. Although they would have had it already if they said so from beginning.