Plea to Audible Regarding iPhone App

I have been an Audible member since 2004 (prior to Amazon owning), I have listened to approximately 125 books.  I wish it was easy to pull that data (as well as the total time), but your library is listed by part, by book.  For example, Towers of Midnight by Robert Jordon & Brandon Sanderson is 5 parts.

 

I have been listening on my iPods since the iPod Mini in 2004.  Overtime the listening experience has improved from running software and connecting to iTunes, playing through music App, to the Audible App.

The Audible App allows you to download directly from your iPhone (wi-fi only), full access to your library, listening stats, badges, and most recently they have added Whispersync so you can listen and read on a Kindle the same book.

There are other features such as a “More Books” link in the toolbar that just takes you to a page that says you can buy books at Audible.com (really?) and a News link which I have found not to be useful.- WORTHLESS FEATURES.

The listening stats provides the number of titles in your library (mine says 170), total time listening in total, monthly, daily or today, a Badge collection (I have earned 7 of 15 badges), and your iPhone listening level from Newbie to Master (5 levels).  As good as all of this sounds, it is fundamentally flowed in how it is designed.  It stores this information on your phone, not the cloud.  Thus if you ever have an issue with the App (which you will as you will see later), one of the ways to correct is to uninstall and reinstall.  This process wipes all data (I am currently only at Novice listening level due to this).  Which means all the Stats are meaningless.  Especially to those that use it a lot since you are more likely to have an App bug/error that means reinstalling. – WORTHLESS FEATURE as is.

 

My first request to Audible is to sync the data to your profile online.  Provide the true ability to track your Library (problem in first paragraph) and listening.

As I noted earlier, books are broken up in parts to “make the download easier”  (Audible’s reasoning).  But what this does is makes the listening experience difficult.  Listening without issues should be Audible’s primary focus, not downloading easier (what does that even mean?).  How is it difficult?  When you come to the end of a part, it “sometimes” will automatically start the next.  That “has” been a feature, but one that seems to rarely work.  For a long time it was NOT a feature.  Now when I get to the end of a part it does not go on to the next, instead I get a screen that pops up that says …..


Of course I AM logged in.  I have even logged out and logged in and still the same message at the end of the next part.  It is SO FRUSTRATING.  If I was not logged in, I could not get another book and download.  And I have no problem with that.  From pas experience,  I am sure if I contact Audible regarding, I will get one of two responses:

  1. We are aware of the bug and are working on the fix as soon as possible.
  2. Please uninstall the application and reinstall.

As to number 1, I get this response to often.  My second request to Audible is to fix the bugs quickly, not quarterly as has been what I have seen.  But better testing = < bugs!

As to number 2, sure that sounds simple, except it breaks all of your STATs features!!!  Really?  Break another feature to fix a feature?  Really?

I have yet to use the most recent feature addition (whispersync between Audible book and Kindle book).  I typically do not spend the money to have a book both on Audible and Kindle (how many people actually do this?).  If the Kindle version came free with the Audible version, then maybe I would.  But to buy a book twice for this “convenience” seems useless. – WORTHLESS FEATURE

My third request is that Audible either fix these worthless features or pull them and focus on keeping a stable, user friendly experience.  It is about the Books, not the App.

I use this App because I WANT it to work!  The potential for me is great.  Much better than having to sync with iTunes and play with the Music app.  
Please Audible, your my only hope.